Refund and Returns Policy

Last updated: 16 October 2026

At Aldabag Leather Craft, every piece is made by hand, and we want you to be completely happy with it. This policy explains when and how you can return or exchange a product, cancel an order or receive a refund for purchases made on aldabag.net.

1. Scope

This policy applies to:

  • All orders placed through aldabag.net.
  • All products, except those listed as non-returnable in Section 4 or marked as non-returnable on the product page.

Corporate and bulk orders follow the terms agreed in their quotation. Where the quotation says nothing on a point, this policy applies.

2. Returns

You can request a return in the following cases:

  • The product arrives damaged or defective.
  • You received the wrong product.
  • You changed your mind, provided the product is unused and in its original condition.

Conditions for accepting a return:

  • The request must be submitted within 3 days of the delivery date.
  • The product must be returned in its original packaging, with all accessories and the invoice (if applicable).
  • The product must be unused and not damaged by misuse.

Please note that natural variations in leather grain, tone, texture and hand-stitching are part of the character of a handmade product and are not considered defects.

3. Exchanges

You can request an exchange if:

  • The product has a manufacturing defect.
  • The request is submitted within 3 days of the delivery date.
  • The replacement product is available in stock. If it is not, we will offer you a different product or a full refund.

4. Non-Returnable and Non-Exchangeable Items

The following cannot be returned or exchanged, unless they arrive damaged, defective or different from what you confirmed:

  • Personalized items, including pieces with a name, initials or logo.
  • Custom-made items produced to your specifications (custom colors, sizes or designs).
  • Any product marked as non-returnable on its product page.

5. How to Request a Return or Exchange

  1. Contact us within 3 days of delivery by email at [email protected], or by phone or WhatsApp on +962 78 654 6240.
  2. Send us your order number, your full name, the reason for the return or exchange, and photos of the product (required for damaged, defective or incorrect items).
  3. We will reply within 1 working day and arrange the return delivery with you.

Please do not send a product back before we have confirmed your request.

6. Return Shipping Costs

  • If the return or exchange is due to our error (a damaged, defective or incorrect product), we cover all delivery costs.
  • If the return is a change of mind, the return delivery costs are paid by you and may be deducted from your refund. We will agree the delivery cost, time and method with you via WhatsApp before collection.

7. Refunds

  • Once we receive the returned product, we will inspect it and let you know whether the refund is approved.
  • Approved refunds are processed within 14 days of receiving and inspecting the product.
  • Refunds are issued using the original payment method unless otherwise agreed. For cash on delivery orders, refunds are made by CliQ transfer to an account you provide.
  • The time it takes for the amount to appear in your account may vary depending on your bank or payment provider.

8. Order Cancellation

  • You can cancel your order free of charge before it is shipped by contacting us by phone, WhatsApp or email.
  • Once an order has been shipped, it can no longer be cancelled. You can request a return under the conditions above.
  • Personalized and custom-made orders cannot be cancelled once production has started.
  • If you paid by CliQ for a cancelled order, the full amount will be refunded.

9. Contact Us

For any question about this policy:

By placing an order on our Website, you agree to this Refund and Returns Policy.